![]() Hope this helps! Keep me posted for further assistance. ![]() If the error persists, continue to the next step (Check Windows Image Acquisition settings ) from here: Go to HP Software & Driver Download, type your printer model and follow the instructions to download and install the driver.ĭuring the installation, select the full software option to get the most out of your HP printer, and then follow the steps to set up the printer connection. Make sure the printer is turned on, cartridges are installed, and plain paper is loaded in the main tray. Under Programs or Programs and Features, click Uninstall a program to open the list of installed programs.Ĭlick the HP printer name to open the uninstall confirmation window, and then click Yes to complete the software removal. In Windows, search for and open Control Panel. To resolve the scan connection issues by uninstalling the printer software before reinstalling the latest driver.ĭisconnect the USB cable from the printer, if necessary. ![]() You for posting on the HP Support Community.ĭon't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
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